Welcome to sswas. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing, browsing, or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.
1. General Information
1.1. The website www.sswas.in (“Website” or “Site”) is operated by SWAMI ENTERPRISES, operating under the brand name sswas (“we,” “our,” or “us”).
1.2. By accessing this Website or purchasing products through it, you agree to be legally bound by these Terms & Conditions, along with our policies and guidelines.
1.3. We reserve the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of the Website after changes are posted constitutes your acceptance of the updated terms.
2. Product Information
2.1. All products offered on our Website are handmade and may have slight variations in color, texture, fragrance, packaging, or design. Such variations are natural and do not affect the quality or functionality of the products.
2.2. We strive to ensure that product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct them without prior notice.
2.3. Product availability is subject to change at any time without liability.
3. Pricing & Payment
3.1. All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
3.2. Payments can be made through the payment methods available at checkout, including but not limited to:
- Credit/Debit Cards
- UPI
- Net Banking
- Online Wallets
3.3. We reserve the right to refuse, cancel, or limit any order at our sole discretion. In the event of cancellation after payment has been processed, a full refund will be issued to the original payment method.
3.4. We are not responsible for payment failures caused by third-party payment gateways or banking systems.
4. Shipping, Returns & Refunds
4.1. Due to the handmade and personal-use nature of our products, returns are not accepted unless the product received is damaged, defective, or incorrect.
4.2. If you receive a damaged or defective product, you must contact us within 3 days of delivery by providing:
- Order details
- Description of the issue
- Clear photographs/videos of the product and packaging
4.3. Once the issue is verified and approved, a replacement or refund will be processed.
4.4. Approved refunds will be credited to the original payment method within 10 business days, depending on banking and payment provider timelines.
4.5. Products damaged due to misuse, improper storage, or normal wear will not be eligible for return or refund.
5. User Accounts
5.1. To access certain features or make purchases, you may be required to create an account on the Website.
5.2. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
5.3. We reserve the right to suspend or terminate accounts found to be involved in fraudulent activity, misuse, or violation of these Terms & Conditions.
6. Intellectual Property Rights
6.1. All content available on the Website, including but not limited to text, graphics, images, logos, branding, product designs, and website layout, is the intellectual property of SWAMI ENTERPRISES / sswas and is protected under applicable copyright, trademark, and intellectual property laws.
6.2. Unauthorized reproduction, copying, distribution, modification, or commercial use of any Website content is strictly prohibited without prior written permission.
7. Limitation of Liability
7.1. To the fullest extent permitted by law, SWAMI ENTERPRISES / sswas shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use or inability to use the Website
- Purchase or use of products
- Delays, interruptions, or technical issues
7.2. Customers are advised to review ingredient information carefully before using any product. If you have allergies, sensitive skin, or medical concerns, perform a patch test before full use.
7.3. Product usage is at the customer’s own discretion and responsibility.
8. Governing Law & Jurisdiction
8.1. These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
8.2. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of India.
9. Privacy & Data Protection
9.1. By using our Website, you consent to the collection and use of information in accordance with our Privacy Policy.
9.2. We are committed to protecting your personal information and maintaining reasonable security measures.
10. Contact Information
Legal Name: SWAMI ENTERPRISES
Brand Name: sswas
Email: customercare.sswas@gmail.com
Phone: +91 98337 92759
Website: www.sswas.in